Due to the nature of our products, ALL SALES ARE FINAL. According to Federal law, you cannot return used human hair products. This includes removing the hair from the bundle and trying it on.  At Envy Her Hair, we maintain a very high level of quality assurance. Our hair is prepared and professionally packaged at our warehouse here in the United States. Everything goes through strict quality control to ensure you receive the best quality product possible. It is our primary focus to make sure you are completely satisfied.

 

An exchange may be issued on a case by case basis, typically if there is an error on our part. We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair voids ALL EXCHANGES AND REPLACEMENT guarantees.

 

We adhere to these strict policies concerning hair returns, hygiene concerns and federal law. If there is a defect in the product, please contact our customer service within 3 days of receiving the product.

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PLEASE FOLLOW STEPS IN ORDER TO EXCHANGE:

 

Step 1: Email your order/invoice number at EMAIL to request a Return Form. You may request the form within 7 days of  order delivery date.

 

Step 2: We will reply by sending you a Return Form which you would need to fill out and include together with items being exchanged. Ship item(s) back using USPS.

Note: When shipping the item(s), please use sturdy packaging. For damaged item(s) or packaging, we charge extra restocking fee up to 25%. Returned orders without the Return Slip will be refused and sent back.

 

Step 3: We will process your request and email you within 4-6 business days from the day returned items received at our office. 
 

DISCLAIMER : PLEASE READ BEFORE SUBMITTING THE RETURN REQUEST

• To return a product, all tags, inserts, advertisements, hair nets, clips, cardboard packaging, plastic, etc. must be intact

• If part or any of the above conditions are not met - the exchange request will be denied and the product will be sent back.

• Not eligible for an exchange: Odors of any kind e.g., smoke, perfume, sprays, hair products.

• If an item was initially shipped via Free Shipping offer and the reason for the exchange is not our mistake, you will be reimbursed for the value of the item minus the cost of the shipping paid by Envy Her Hair.

• Sale/Clearance/Specials are not eligible EXCHANGE.

• Return requests beyond 7 days of the order receipt date will not be granted. Items will be refused and sent back to the customer.

• Return shipping is your responsibility unless an error or manufacturer's defect is found with your order and confirmed by us.

• Cases such as hair texture, color, or feel are not considered manufacturer's defects.

• In case of item defect or order error, a shipping concession will be made after you contact the returns department with order/item photos of defect/error.

• Tracking is required for ALL returns to ensure the delivery to us.

• Exchange typically take 5 - 7 business days

• Returns Department can be reached via email only. The email address is envyherhairtwo@gmail.com.